Support

General FAQ’s

What is VideoROI?
VideoROI is your complete YouTube marketing training system that teaches you the ins and outs of YouTube. This course is loaded with useful information on how to gain more subscribers, how to keep your videos topped ranked and TONS more!

What is FB Video Ads 2.0?
FB Video Ads 2.0 is a complete course on how to use Facebook video advertising to automate traffic, leads & sales!

What is iPhone Video Academy?
iPhone Video Academy teaches you how to create “do-it-yourself” videos that DON’T look like you did them yourself. This course is designed to teach you the tricks of the trade in filming and creating a professional video on your smartphone. Although this course was completed using the iPhone 5S, anything above that version is still applicable.

What if I want to cancel my membership and receive a refund?
With the exception of the Business By Design program, you may request a full refund within 30 days of your original purchase date by contacting our Support Team at [email protected] and definitively requesting the full refund. We will NOT provide refunds after 30 days from the date of original purchase. On the 31st day, all payments are non-refundable and you are responsible for full payment of the fees for the product, regardless of whether or not you complete the program.

Does my course membership expire?
No. Once you have successfully purchased the course in full, you will have lifetime access to the course content. You will also receive updates to the training material and bonuses!

What if I have a question regarding the course content?
If you have a question regarding the the course content, inside of your membership you are welcome to post your questions and comments directly under the training video you are viewing. Once you have submitted your question or comment, our admin is notified and James has a chance to personally view your questions and comments.

Please Note: When posting your question or comment, please select the video that best relates to your question or comment.

What if one of the training videos is not working (stops playing, won’t load, etc.)?
First and foremost, we apologize for the inconvenience.  Our videos are hosted using Wistia, a top of the line video hosting software platform. Every once and awhile, a “glitch” will occur.

We first suggest refreshing the page to see if the video will now play.  If the problem persists, please contact our customer Support Team at [email protected].  When contacting them, please include the page URL and the specific video that is not working. They will prioritize the problem and reply to you promptly.

How do I change or update my billing information?
If you need to change or update your billing information, please contact our customer Support Team at [email protected].

How do I access the VideoSync software?
Once you have logged into your VideoROI membership, the VideoSync software can be located in the "Your BONUSES" section on the dashboard.

What if I cannot download any of the resources?
If you are having trouble downloading any of the content, right-click on the download link and select the “Save As” button.

If that is not working, or you are getting the WRONG resource link, we simply made a mistake.  Please contact our Support Team at [email protected] and include the details. We will address the issue immediately.

Where do I access my FB Video Ads bonuses inside my membership?
You can find the bonuses beneath the course modules!

Contact the James Wedmore Customer Support Team!
If you would like to directly contact the James Wedmore customer Support Team, please submit your email to [email protected]. They will be more than happy to answer your questions, assist you with your membership and help to resolve any issues you might be having!